Customer Experience Consultants

We are a team that asses, tests and provides feedback on a company’s service.

We go undercover to investigate an organization’s service.

What we provide

  • Customer Experiance Testing

    We provide confidential and undercover tests tailored to your requirements.

  • Results

    We provide a customer experience portfolio in a digital and hard copy format.

  • Evidence

    We provide visual and audio evidence of customer interactions.

We map out the customer journey to understand how customers interact with a company and its services at different touchpoints.

We conduct usability testing to evaluate the ease of use and user-friendliness of the services.

We collect, analyze, and interpret customer data from various sources.

We analyze customer feedback to identify areas where the customer experience can be improved.

We pinpoint issues and pain points in the customer journey that negatively impact satisfaction and loyalty.

We develop strategies and solutions to address identified issues and improve customer experience.

We communicate findings and recommendations to stakeholders and collaborate with cross-functional teams to implement improvements.

Undercover Experiments

We provide visual and audio evidence of customer experiences so you can get fresh perspective of your organisations service.

How it works

Introduction

We set up a meeting to discuss the project and identify your goals & objectives.

Quotation

We send you a quotation for your approval based on what you require and what we can provide.

Test Implementation

We finalize the customer experience test and implement the strategy.

Results & Conclusion.

We share the results and feedback of the test and provide you with valuable insights.

Industries we cater for

Entertainment

Hospitality

Food & Beverage

Transportation

Financial Services

Education & Training

Get in touch!

Tell us more about your company and how we can assist you.

Contact us