FAQ's

What does OutsideView do?

We are a team that asses, tests and provides feedback on a company’s service.

We go undercover to investigate an organization’s service.

 

Where are you based?

We operate remotely in South Africa.

Meetings can be arranged at the Regus Office Space Clearwater, Johannesburg.

 

What areas do you service?

We currently operate nationwide in South Africa.

 

Do you have a team that conducts the tests?

Yes, we will establish a team of customer-orientated business specialists across a range of different industries.

 

What qualifications do you have to conduct these tests?

Our team is highly business orientated and extremely passionate about customer service.

We have a network of experienced business partners from different backgrounds.

 

What is the turn-around time for services?

Lead times vary on different services, please contact us to find out more.

 

Do you offer other services not included on the website?

Yes, please get in touch and request a quote on other services and custom requests.

 

What equipment do you use when testing a service?

We utilize high-definition visual and audio devices to provide you with quality evidence of customer interactions.

 

What can I expect from using your service?

You can expect to gain a fresh perspective on your company’s service quality and gain valuable insights into your customers’ journey. You may discover new areas of improvement and new opportunities within your industry.

 

What is included in the feedback portfolio?

The feedback portfolio entails results and evidence from customer interactions.

We also provide constructive feedback and insights from the service test.

For any other questions, please feel free to contact us!